When you use someone for a service, especially a company that only does one thing, you expect it to be done right. You don't have to remind a car repair shop to fix your car, so could someone explain to me why I'm on the phone with Purolator, trying to find out why they didn't ship my Xbox yet? It's been almost two weeks since I shipped that, I got the box and dropped it off the same day -- their track record confirms that. What it also shows, unknown to me until this morning, is that it hasn't left that drop-off center yet! These past two weeks, I've been under the assumption that my box was in the mail, but it turns out that it is still sitting where I left it. On top of that, I can't even call and ...

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